Assistant Professor
Ph.D., Ohio University (2008)
M.A., Ohio University (2004)
B.A., Truman State University (2003)
Teaching and Research Areas
Health communication, organizational communication, research methods, narrative and structuration theory
"My research interests lie at the intersection of health communication and organizational communication, and I am interested in how we make sense of and consume many different forms of discourse. I am especially interested in medical mistakes, patient safety, health care organizing, and death and dying. I explore these issues from a variety of methodological perspectives, primarily from a qualitative and/or rhetorical standpoint. However, I let the questions I am interested in asking guide how I approach a topic. Additionally, I have a theoretical interest in narrative and structuration theories, especially in how these theories inform each other. Most recently, I have been working on understanding how physicians narratively make sense of medical mistakes and apology through one hospital’s groundbreaking disclosure and apology program, how traditional and nontraditional representations of physician ethos are presented on contemporary televised medical dramas and how those influence viewers’ health care expectations, and how health care is alternatively organized on a mobile health clinic."
Selected Courses
COM 209, COM 210, COM 336, COM 505/605, COM 702, COM 714, and COM 736
- Office Location:
- Craig Hall, Room 365
- Telephone:
- 417-836-4321
- Email:
- HeatherCarmack@MissouriState.edu
- Mailing Address:
-
Missouri State University
Communication
901 South National Avenue
Springfield, Missouri 65897 - Web Address:
- Link