Learning outcomes for the graduate certificate in conflict and dispute resolution
- Students will recognize the nature of conflict and its impact on interpersonal relationships and organizations.
- Students will demonstrate the role of communication in generating productive conflict outcomes and to use communication skills effectively in a rage of specific conflict situations.
- Students will effectively utilize and apply conflict intervention strategies such as coaching, negotiation, mediation, and system design in the management and resolution of conflict.
- Students will integrate and appropriately apply a broad range of theoretical concepts, processes and methodologies in analyzing, managing and resolving conflicts relevant to their emphasis of study.